VSERUAE™ · Customer Care
Contact Us
Have a question about daily household goods, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Vseruae™ customer-support team and we will be happy to assist you.
Customer Support
Email us at service@vseruae.com or call +86 135 1063 1356. We aim to respond to customer inquiries within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Questions About an Existing Order
Please include your order number and the email address used during checkout. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact us promptly.
Before Returning an Item
Please contact customer support before shipping any merchandise back to us. Do not automatically send returns to the registered business address. Once a return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Business Information
- Brand Name
- Vseruae™
- Legal Company Name
- Quanzhou Kunhe Network Technology Co., Ltd.
- Owner
- Zhang Lijian
- Website
- vseruae.com
- Business Address
- No. 182, Fengmei Village, Shigu Town, Yongchun County, Fujian Province, China
- Customer Support Email
- service@vseruae.com
- Customer Support Phone
- +86 135 1063 1356
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily