VSERUAE™ · Returns & Refunds
Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for a purchase made through vseruae.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy.
Starting a Return Request
Before returning an item, contact service@vseruae.com with your order number, the product name or description, the reason for return, and photographs of the item, exterior packaging, and shipping label where relevant.
Return Eligibility
To be eligible, an item should be unused, in its original condition, not altered or intentionally damaged after delivery, returned in original protective packaging where reasonably possible, in a condition that does not prevent reasonable inspection or resale, and accompanied by proof of purchase or the applicable order number. Eligibility is determined after receipt and inspection.
Product Variations & Materials
Household goods may have differences in material, finish, color, texture, size, packaging, and surface detail. Minor variations are not necessarily defects and a return request remains subject to the applicable return conditions unless a product problem is confirmed.
Return Address & Authorization
Do not automatically send merchandise to the registered business address. After a request is reviewed and approved, customer support will provide the appropriate return warehouse address and instructions. Certain products may not qualify without prior authorization.
Non-Returnable Items
Customized or personalized products, products clearly marked Final Sale or non-returnable before purchase, and items returned used, damaged, altered, incomplete, or in a condition preventing inspection or resale may not qualify for a return. These limitations do not remove consumer rights that applicable law does not permit us to exclude.
Damaged, Defective, Incorrect, or Incomplete Orders
Inspect your order promptly. If it arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery with your order number, a clear description, and clear photographs or videos of the product, packaging, and shipping label. After confirmation of an error attributable to us, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable remedy at no additional cost.
Return Shipping Costs
For preference-based returns not attributable to us, the customer is generally responsible for return shipping. For a confirmed problem attributable to us, we will provide an appropriate solution without requiring reasonable return-shipping costs. No restocking fee is charged for an approved return.
Returning the Package
For an approved return, follow the instructions provided and use a tracked shipping method where reasonably available. Keep proof of shipment until the matter is resolved. We are not responsible for returns sent to an address not provided in the approved instructions.
Inspection & Refund Timing
An approved return may be inspected at the designated return location. Once eligibility is confirmed, an eligible refund will be initiated within 5–10 business days. Your bank or payment provider may require additional time to post the credit.
Refund Method
Approved refunds are generally issued to the original payment method. Depending on the circumstances and where permitted, a replacement, reshipment, store credit, or other reasonable solution may be appropriate. Original shipping charges are not refundable unless the return is due to a confirmed error attributable to us or required by law.
Exchanges
Exchanges depend on current inventory and product availability. Where a direct exchange is not available, we may ask you to complete a return and place a new order.
Order Cancellation
Submit cancellation requests as soon as possible. We will make reasonable efforts before fulfillment, packaging, shipment preparation, or dispatch begins, but cancellation cannot be guaranteed afterwards. No cancellation fee is charged when an order is successfully cancelled before fulfillment.
Consumer Rights
This policy explains standard return and refund procedures and does not limit rights or remedies that cannot be excluded under applicable consumer-protection law.
Business Information
- Brand Name
- Vseruae™
- Legal Company Name
- Quanzhou Kunhe Network Technology Co., Ltd.
- Owner
- Zhang Lijian
- Website
- vseruae.com
- Business Address
- No. 182, Fengmei Village, Shigu Town, Yongchun County, Fujian Province, China
- Customer Support Email
- service@vseruae.com
- Customer Support Phone
- +86 135 1063 1356
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily